New Monitoring Features

<p>This week's update is targeted primarily at those of you who manage chat services. The biggest new feature is a revision of your queue page (libraryh3lp.com/queues/your-queue) that now shows several bits of status information in real-time. You can now see at a glance:<br /><ul><li>The availability status of your queue.</li><li>The availability status of your operators.</li><li>The active chats on your service.</li><li>And if you've enabled transcripts, the live text of chats as they take place.</li></ul>Because this information is all live, you can keep a finger on the pulse of your system just by keeping a browser tab open to your queue page. Combined with the transfer feature introduced last week, you can even decide to transfer a chat to yourself or to another queue or operator on the system if needed.</p>

This week's update is targeted primarily at those of you who manage chat services. The biggest new feature is a revision of your queue page (libraryh3lp.com/queues/your-queue) that now shows several bits of status information in real-time. You can …

Google-Talk Gateway Now Available

<p>To go with our existing AIM, MSN, and Yahoo! gateways.<br /><br />I realize that since we're XMPP-based, and part of the XMPP Federation, the idea of a "gateway" to another XMPP-based service may seem a bit odd. After all, Google users can <span style="font-style: italic;">already</span> directly reach LibraryH3lp users and queues. That's a big part of what XMPP is all about.<br /><br />The purpose of this gateway is twofold: it's about presence and contacts. Using this gateway, you can maintain a presence on the Google Talk network with your existing buddy-name, and your patrons don't have to update their contacts in order to reach your service. And all the publicity you've done for your existing IM service is still valid.<br /><br />As always, this is fully integrated into our queuing and routing system, so that any number of librarians can monitor the service.</p>

To go with our existing AIM, MSN, and Yahoo! gateways.I realize that since we're XMPP-based, and part of the XMPP Federation, the idea of a "gateway" to another XMPP-based service may seem a bit odd. After all, Google users can already directly reac…