Staffing queues on-the-go from your favorite mobile device

<p>Did you know that you can chat your LibraryH3lp (and My Customer Cloud) queues on-the-go? In fact, you can staff your queues from any mobile device that supports Jabber/XMPP IM client applications.<br /><br />When staffing your queues on a mobile device, you'll definitely want to use a 3rd party Jabber/XMPP IM client rather than the webchat client. One drawback of the webchat client on iOS devices (iPad, iPhone, iPod Touch) is that the sound notification will not work. But the primary reason to prefer IM clients over webchat on mobile devices is push notifications. Push notifications will ensure that you easily know when there is an incoming chat from a patron, even if your device is locked or you are using another app. For instance, if you are helping someone with research during a chat, you will probably need to switch to a web browser, and with push notifications, you'll get proactively notified when your patron sends you a new message.<br /><br />There are tons of IM client options out there - <a href="http://www.shapeservices.com/en/products/details.php?product=im&platform=none">IM+</a>, <a href="http://www.beejive.com/">BeeJive</a>, and <a href="http://www.process-one.net/en/">Process One</a> to name a few. In this post, we'll focus on IM+. There are two primary reasons why we tend to recommend IM+. The first reason is that it has both free and paid versions. The free version has ads and times you out after 2 hours. The pro version has no ads and lets you stay logged in for up to 7 days. The nice thing about having free and paid versions is that you can try out the free version now and later upgrade to the pro if you want to. The second reason is that IM+ is available over a variety of mobile platforms.<br /><br />Configuring IM+, BeeJive, etc... to chat your LibraryH3lp (or My Customer Cloud) queues:<br /><br />service = Jabber<br />login = <a href="mailto:your_username@libraryh3lp.com" target="_blank">your_username@libraryh3lp.<wbr></wbr>com</a><br />password is your LibraryH3lp password<br />host = <a href="http://libraryh3lp.com/" target="_blank">libraryh3lp.com</a><br />port = 5222<br />use old-style SSL = off<br /><br /><i>For My Customer Cloud users, you'll just replace libraryh3lp everywhere above with mycustomercloud.</i><br /><br /><a href="http://docs.libraryh3lp.com/clients-mobile" target="_blank">Here is a link</a> to our documentation on this topic.<br /><br />As far as IM+ settings go, you'll want to make sure that you have push notifications turned on. That way you'll be notified of incoming chats from patrons. Play around a bit. IM+ has various settings you can customize for push notifications, including sounds, alerts, and badges.<br /><br />If you have experience with another mobile IM client that you'd like to recommend, please add a comment to this post and share your thoughts with other LibraryH3lp users. :-)</p>

Did you know that you can chat your LibraryH3lp (and My Customer Cloud) queues on-the-go? In fact, you can staff your queues from any mobile...