New chat management features in your favorite Jabber client!

<p><div class="separator" style="clear: both; text-align: center;"></div>One of the best features of LibraryH3lp is that we do not lock you into a single software solution when chatting with patrons. Thanks to <a href="http://libraryh3lp.blogspot.com/2012/06/use-standards-luke.html">the flexibility offered by the XMPP chat protocol</a>, you have <a href="http://docs.libraryh3lp.com/suitable-jabber-clients" target="_blank">tons of choices</a> for your computer and mobile device when it comes to staffing your virtual reference service. And with our updated chat management dashboard, you can use your favorite Jabber (XMPP) client to access some features previously only available within our native webchat client.<br /><br />Here's a peek at the updated dashboard along with highlights of newly available features:<br /><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0N1HeR0DOqUK-dwRZRkeH-ZnmUdZAkF2I91GlzCFXhtRPIkP0InreRiZ82owFpZMxPi4Rm1h6Nbz3LXwYI7vJCK4BX82bmReDzhmRAk3VT6Gtad7kDB4JE_UyVgCHVKXEVfNusuWBpT0/s1600/external-clients.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0N1HeR0DOqUK-dwRZRkeH-ZnmUdZAkF2I91GlzCFXhtRPIkP0InreRiZ82owFpZMxPi4Rm1h6Nbz3LXwYI7vJCK4BX82bmReDzhmRAk3VT6Gtad7kDB4JE_UyVgCHVKXEVfNusuWBpT0/s1600/external-clients.png" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">A text message has arrived and the operator is looking <br />at the profile information for the libh3lp-txt queue.</td></tr></tbody></table><div><ul><li><b><a href="http://docs.libraryh3lp.com/profile-pages">Profiles</a></b> provide free-form metadata for librarians staffing your service. You might include service tips, hard-to-find URLs, shared passwords, or canned responses.</li><li>Use <b><a href="http://docs.libraryh3lp.com/email-integrations" target="_blank"><span id="goog_173434822"></span>Tag for Followu<span id="goog_173434823"></span>p</a></b> when you need to follow up with a patron after the chat has ended. Followups are sent to pre-configured email addresses, which staff can see at a glance, along with an optional free-form note. </li><li><b>Block</b> unruly patrons for 24 hours.</li><li><a href="http://docs.libraryh3lp.com/avatar.html">Avatars</a> (e.g. the cell phone icon in the above screenshot) give queues a visual identity which helps librarians put a chat into context.</li><li>Easily view the <b>guest IP</b> address and <b>referrer</b> URL from which the chat originated.</li></ul><br />Of course, <b>Transfer Chat</b>, <b>Email Transcript</b>, <b>Send File</b> (up to 20 megabytes), and the full transcript are still available as with the previous incarnation of the chat management dashboard.<br /><br /></div><div><div>When staffing with your favorite Jabber client, all incoming chats for queues include a link to the chat management dashboard. Click that link and you're off and running! In Pidgin, it looks like this:</div><div><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3lF1VzvarurS1yhHS5_xo4BciTDvqUlAolWO0GX2HMgaaGTk3I5xocAcItYDoX1NStfnwcSXHyLbCUwe9FcZ6EJ0WQCLacCcE2iyrfBIANfe_7_Y1t6opBB1K_6dswP9nkQeGadcZM5A/s1600/chat-management-link.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3lF1VzvarurS1yhHS5_xo4BciTDvqUlAolWO0GX2HMgaaGTk3I5xocAcItYDoX1NStfnwcSXHyLbCUwe9FcZ6EJ0WQCLacCcE2iyrfBIANfe_7_Y1t6opBB1K_6dswP9nkQeGadcZM5A/s1600/chat-management-link.png" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;"> Note: You won't see this link in our webchat client since it already includes <br />all of the features available on the chat management page for external clients.</td></tr></tbody></table><h4></h4><br />If you already staff your LibraryH3lp-powered service with a Jabber client, we hope you'll enjoy the enhancements. <a href="mailto:support@libraryh3lp.com">Let us know what you think!</a> Or maybe you currently use our native webchat client and are wondering why you'd ever want to staff from something else.  If so, stay tuned...</div></p>

One of the best features of LibraryH3lp is that we do not lock you into a single software solution when chatting with patrons. Thanks to the flexibility offered by the XMPP chat protocol, you have tons of choices for your computer and mobile device w…

Your LibraryH3lp FAQ. Anywhere.

<p>Ever wanted to embed content from your LibraryH3lp FAQ in other pages?  Now you can! <a href="http://docs.libraryh3lp.com/faq-embed" target="_blank">LibraryH3lp's FAQ module just got embeddable</a>.<br /><br />Combine your creativity with our FAQ API and the possibilities for embedded content are endless...<br /><div><ul><li>Is your building under renovation and in a state of rapid change?  List your 5 most recently-updated questions tagged with your "renovations" topic on your project page.</li><li>Update your RefWorks support pages with FAQ search results for the word "RefWorks."  </li><li>Add search boxes for your FAQ content throughout your website.</li><li>Embed the 5 most-viewed items tagged with your "ILL" or "Document Delivery" topic in your ILL request system, or in research guides targeted towards new graduate students.</li><li>Include parking information anywhere needed, e.g. advertising upcoming events.</li></ul></div><div><br />Use your FAQ to centralize management of shared content across all your sites and pages.  And embedded FAQ content is especially handy when an individual has control of specific content but cannot edit the website directly.  Once embedded, the FAQ content shown on the website can be updated via LibraryH3lp's <a href="http://libraryh3lp.blogspot.com/2013/01/new-in-place-faq-editing.html">in-place editing</a> or <a href="http://libraryh3lp.blogspot.com/2013/08/faq-management-you-can-haz-unlimited.html">FAQ dashboard</a>.<br /><br />Visit our <a href="http://docs.libraryh3lp.com/faq-embed" target="_blank">embedded FAQ API documentation</a> to get started.  We'll show you how to build an embeddable code snippet with examples.  </div><div><br /></div><div>Once embedded, FAQ content will generally inherit the styling of the parent page. However you can use the <i>question-fragment.html</i> template to make further customizations like applying styling to a question separately from an answer.  Templates are most easily edited via the <a href="http://libraryh3lp.blogspot.com/2013/08/faq-management-you-can-haz-unlimited.html">FAQ dashboard</a> in the admin site, which provides revision history and control.</div><div><br /></div></p>

Ever wanted to embed content from your LibraryH3lp FAQ in other pages?  Now you can! LibraryH3lp's FAQ module just got embeddable.Combine your creativity with our FAQ API and the possibilities for embedded content are endless...Is your building under…