Time to go home? Time for your FAQ to go work!

<p>It's time to call it a day and your virtual reference service has gone offline. But alas, it isn't the end of the day for your website. The poor thing works 24/7 including holidays, never taking a vacation. Might as well get that work-a-holic answering virtual reference questions!<br /><br />One simple and effective recipe for after hours virtual reference combines two ingredients - a populated FAQ and a customized offline chat appearance. Fill your FAQ with answers to commonly asked questions and the built-in search will handle the rest. Be sure to configure the <a href="http://docs.libraryh3lp.com/faq-integrations">FAQ's e-mail integration</a> to point to your library's e-mail or contact page in case patrons can't find what they need.<br /><br />Then head over to the <a href="http://docs.libraryh3lp.com/create-code-services">Services tab in the admin site</a>^* and update your service's offline appearance to include an image that links to your FAQ or even an <a href="http://libraryh3lp.blogspot.com/2013/10/your-libraryh3lp-faq-anywhere.html">embedded search box</a>. Since you can plug in any code you'd like for offline appearance, it can be as simple or as fancy as you'd like.  Or if you happen to use a <a href="http://docs.libraryh3lp.com/create-code-diy">DIY code snippet</a> instead of a service, you'll need to update the offline <i>div</i> element.<br />^{<br />}Now head home and enjoy the rest of the day knowing your website and your FAQ are hard at work, providing after hours virtual reference self-help for patrons. And if a patron can't find what they need while you're away, an e-mail will be waiting in the morning.<br /><br />Haven't created a FAQ site? Your <a href="http://libraryh3lp.blogspot.com/2013/08/faq-management-you-can-haz-unlimited.html">LibraryH3lp subscription includes unlimited FAQ sites</a>.  To get going, head over to the Faqs tab in the admin site, create a FAQ, and start adding questions.<br /><br />And if you'd prefer to have your patrons continue to receive great live assistance from real librarians when your own staff aren't available, check out <a href="http://chatstaff.us/">ChatStaff</a>!<br /><br /><hr /><span style="font-size: x-small;">^* If you are using an <a href="http://docs.libraryh3lp.com/create-code-iframe">iframe to embed a LibraryH3lp widget</a> in your web pages, you'll want to switch to a service. You'll keep your current embedded widget look while adding the ability to point to your FAQ when offline.</span></p>

It's time to call it a day and your virtual reference service has gone offline. But alas, it isn't the end of the day for your website. The poor thing works 24/7 including holidays, never taking a vacation. Might as well get that work-a-holic answeri…

LibraryH3lp is for more than just libraries!

<p>LibraryH3lp is receiving growing interest from academic departments beyond the library thanks to our loyal and vocal user base. (We appreciate it!) Academic advising, admissions, student services, IT, and peer counseling are all getting on board. Since every LibraryH3lp subscription comes with unlimited users, queues, widgets, and FAQs, <b>once one department has a subscription, every department is covered</b>. No additional charges. No kidding.<br /><br />Adding new departments is easy! Set up as many new users, queues, widgets, and FAQs as you need via the admin site. All users and queues will be available for transfers. So if you are interested in chat collaborations with other departments, you're already set! And with a bit of <a href="http://docs.libraryh3lp.com/manage-contacts.html">Manage Contacts</a> magic, you can buddy users across departments to create your own private IM network.<br /><br /><h3>Add some isolation with mini-admins</h3><br />LibraryH3lp also supports mini-admin permissions for departments that wish to be semi-autonomous. All users and queues across the account still appear for transfers. However, mini-admins can manage their own queues, users, widgets, transcripts, FAQs, etc, without seeing any data (including transcripts) for the rest of the account. Full admins in the main (owning) account <b>will </b>be able to see all of the data managed by the mini-admin.<br /><br />To create a mini-admin under your account, create the user initially and then <a href="mailto:support@libraryh3lp.com">contact us</a> to add the necessary permissions.<br /><br /><h3>Discounted independent subscriptions</h3><br />Sometimes departments need to operate completely separate from the main account due to privacy or other concerns. In such cases, additional subscriptions can be added at a discounted rate. To get started, the department should <a href="https://libraryh3lp.com/registration/register" target="_blank">register a trial account</a> and then <a href="mailto:support@libraryh3lp.com">contact us</a> for details.<br /><br /><h3>Questions?</h3><div><br /></div>If you're interested but still have some questions about the various scenarios, take a look at our <i><a href="http://docs.libraryh3lp.com/add-dept.html">Adding additional departments within your organization</a> </i>doc.  And of course, feel free to contact us.  We're happy to help!<br /><br /><br /></p>

LibraryH3lp is receiving growing interest from academic departments beyond the library thanks to our loyal and vocal user base. (We appreciate it!) Academic advising, admissions, student services, IT, and peer counseling are all getting on board. Sin…

Looking for FAQspiration? Check out these customizations!

<p>Looking to migrate your existing FAQ into <a href="http://docs.libraryh3lp.com/faq-intro">LibraryH3lp</a>? Starting from scratch? Having a hard time getting started? We've compiled some super neat FAQspirations just for you! <br /><br /><div style="text-align: center; background-color: white; border: 1px solid #eee; padding: 5px;"><b>Check out these super neat FAQ customizations on Pinterest... </b><br/><br/><a data-pin-do="embedBoard" target="_blank" href="http://www.pinterest.com/libraryh3lp/super-neat-faq-customizations/"></a></div><br /><br />And if aren't a web guru, we have 19 pre-made themes that will make your colleagues think you are! <br /><br /><div style="text-align: center; background-color: white; border: 1px solid #eee; padding: 5px;"><b>See all the available FAQ themes on Pinterest... </b><br/><br/><a data-pin-do="embedBoard" href="http://www.pinterest.com/libraryh3lp/faq-themes/"></a></div><br /><br/>Add in a <a href="http://docs.libraryh3lp.com/faq-reuse-header">custom header</a> and a <a href="http://docs.libraryh3lp.com/faq-custom-footer">custom footer</a> and a <a href="http://docs.libraryh3lp.com/faq-styling">touch of styling</a> and voilà! You're set. <br /><br />Got a super neat FAQ customization? <a href="mailto:support@libraryh3lp.com">Let us know.</a> We'll be sure to add it to our Pinterest board. You'll be helping other libraries find their FAQspiration! <br /><br />And if you have an existing FAQ that you'd like to import, e-mail us at <a href="mailto:support@libraryh3lp.com">support@libraryh3lp.com</a>. <br /><br /><script async="" src="//assets.pinterest.com/js/pinit.js" type="text/javascript"></script></p>

Looking to migrate your existing FAQ into LibraryH3lp? Starting from scratch? Having a hard time getting started? We've compiled some super neat FAQspirations just for you! Check out these super neat FAQ customizations on Pinterest... And if aren't a…