Easy proactive chat for your LibraryH3lp-powered virtual service

<p>Awhile back, we shared with you some ideas on how to <a href="http://libraryh3lp.blogspot.com/2014/04/get-proactive-with-your-virtual.html">add proactive chat to your web pages with custom JavaScript</a>. Because there was so much interest and positive feedback from that post, we've rolled out integrated proactive chat invitations for your LibraryH3lp-powered service. No more need for custom JavaScript. Just dead simple point and click. Sound good? Let's do it!<br /><br /><h3>Anatomy of a Proactive Invitation</h3>Proactive chat invitations come in two basic flavors - a button dialog or an image dialog. For the image dialog, we offer a default "Chat now" image as well as <a href="http://docs.libraryh3lp.com/gallery">several other choices</a>. Alternatively, you can opt to use any image you'd like. And there are 24 different <a href="http://www.pinterest.com/libraryh3lp/proactive-chat-themes/" target="_blank">theme options available for your proactive invitation</a>.<br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="http://docs.libraryh3lp.com/images/buttons-vs-image.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="110" src="http://docs.libraryh3lp.com/images/buttons-vs-image.png" width="320" /></a></div><h3>How To</h3>The magic lives in the <a href="http://docs.libraryh3lp.com/create-code-services">Chat snippets part of the LibraryH3lp admin dashboard</a>.  You can add proactive chat invitations to any existing chat snippet.  Proactive will include an invitation to chat in addition to your existing in-page option, leaving the in-page option unchanged.  If you've never used chat snippets before, they replace the functionality of our old DIY-style code plus give you added flexibility to configure your virtual service on the fly without having to edit your web pages.<br /><br />To add proactive chat to a service, click the Edit button and scroll down to the section labeled "Routing for incoming chats." Click the <b>Proactive options</b> tab and from there you'll be able to craft your own proactive service. The proactive invitation is timer-based. After a timed period that you control, a guest browsing your web page will see a chat invitation. Placement of the invitation within your web page is configurable.<br /><br /><h3>Proactive and polite</h3>So what happens when a guest declines your invitation? After all, you don't want to risk annoying the guest as they navigate your site with a recurring invitation on each page visit. No worries. For that, we have a cookie that remembers that the guest has declined your proactive invitation.<br /><br />When you are testing your proactive invitation and need to trigger the dialog again, simply delete the "libraryh3lp-shhh" cookie and you're ready to go.<br /><br /><i><strike>Note: Integrated proactive chat is not yet available on the LibraryH3lp Canadian regional server.  We'll update this post when released on that regional.</strike></i><br /><br /></p>

Awhile back, we shared with you some ideas on how to add proactive chat to your web pages with custom JavaScript . Because there was so much...