Adding a 'Click to Chat' or 'Ask a Librarian' tab to your Web Page

<p>Chat tabs are a handy option for consistent chat help placement, especially when page real estate is dear. With LibraryH3lp, you can easily create a tab with customized wording that opens a chat widget when a guest clicks it. You also control the offline appearance of the tab and can direct guests to email, an email contact form, or your FAQ when your service is unavailable.<br /><br />It only takes a bit of extra styling to transform your LibraryH3lp service into a tab. And no worries if you don't know anything about CSS or HTML. Our <a href="http://ask.libraryh3lp.com/questions/11375" target="_blank">step-by-step tab guide</a> walks you through it.  You need only cut and paste the styles.<br /><br /><div class="separator" style="clear: both; text-align: center;"></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfB4Vb7Sv5beHpxXokqwtp65H8g_vzjJ0wAuIBoO9yYwDg8DHOTfaQ7hA1PVj_s_fUYBT-gHKTmFQVH6KiIAkvCTEA8g-rN5MUt_7IE_XWx09_sAIAI6hd8LmcBIOuwUqDXT9GSYad9kDo/s1600/click-to-chat.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="510" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfB4Vb7Sv5beHpxXokqwtp65H8g_vzjJ0wAuIBoO9yYwDg8DHOTfaQ7hA1PVj_s_fUYBT-gHKTmFQVH6KiIAkvCTEA8g-rN5MUt_7IE_XWx09_sAIAI6hd8LmcBIOuwUqDXT9GSYad9kDo/s640/click-to-chat.png" width="640" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">LibraryH3lp website 'Click to Chat' tab</td></tr></tbody></table><br /></p>

Chat tabs are a handy option for consistent chat help placement, especially when page real estate is dear. With LibraryH3lp, you can easily ...

Easy-to-Update Public Announcements for any Web Page

<p>Need a quick and easy way to manage announcements on a web page? You know, something that non-technical staff could use to update content on high-profile web pages without needing to touch the web page itself. Happily, your LibraryH3lp-powered FAQ lets you do just that.<br /><br />Simply add a question to your FAQ site whose answer is the announcement content you wish to embed.  Then use the <a href="http://docs.libraryh3lp.com/faq-embed.html" target="_blank">answer-only embed option</a> to auto-magically include the announcement content within your web page.  From there, you and your colleagues need only update the answer content to keep your web page up-to-date with the latest information.<br /><br />You can use your FAQ for all sorts of announcements...<br /><ul><li>General announcements or updates</li><li>Library news items</li><li>Database, catalog, or any other statuses, including outages and planned maintenance</li><li>Weather-related closings or hours changes</li><li>Emergency situations and directions</li></ul><div>How are you using your FAQ?  We'd love to hear about it!  Please add a comment below or <a href="mailto:support@libraryh3lp.com" target="_blank">e-mail us</a>.</div><br /><br /><br /><br /><br /></p>

Need a quick and easy way to manage announcements on a web page? You know, something that non-technical staff could use to update content on...

New FAQ customization options

<p>FAQ sites received an update this weekend.  This update brings the ability to customize the wording for <i>everything</i> that shows up for users viewing your FAQ.  This is especially important because it means that the public view of a FAQ in a non-English language can be fully translated now, with no pesky English-language default system components in view. And of course, if your FAQ is in English, you can now fully customize all of the default labels.<br /><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4VIwqepoenLm1ajwDae77VLRw4zBi8__qO7tbqHp4yc0aFDVTxl7NjERYqhCqDOQhTZxzQKYNMFXH20vGszAMEIHaWBWeuXcSCKshzVNdrgwsl_eeugGfztEBUWPepxrtJmUqUq-YSpI/s1600/faq-custom-lang.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="273" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4VIwqepoenLm1ajwDae77VLRw4zBi8__qO7tbqHp4yc0aFDVTxl7NjERYqhCqDOQhTZxzQKYNMFXH20vGszAMEIHaWBWeuXcSCKshzVNdrgwsl_eeugGfztEBUWPepxrtJmUqUq-YSpI/s400/faq-custom-lang.png" width="400" /></a></div><br /><br />These new customizations build on functionality previously available within FAQ templates. Specifically:<br /><ol><li>To customize the '<i><b>Not finding what you need? Contact us'</b></i> phrase, add this to your <em>base.html</em> template somewhere within the BODY element:<br /><br /><div id="contact-us" style="display:none">Custom text</div></li><li>To customize the '<i><b>Ask Us</b></i>!' button in the instant search results, add this to your <em>base.html</em> template somewhere within the BODY element:<br /><br /><div id="ask-us" style="display:none">Custom text</div></li><li>To customize the '<i><b>All'</b></i> topic in the <em>search.html</em> template, you'll need to update the 'All' wording in the #current-topic element then you'll need add the following to the <em>base.html</em> template:<br /><br /><div id="all-topics" style="display:none">Customization</div></li></ol><div>New to LibraryH3lp FAQs? The LibraryH3lp FAQ module lets you create your own custom external or internal (password-protected) searchable, browseable knowledgebase. You get unlimited independent FAQ sites with your LibraryH3lp subscription. FAQs are <a href="http://docs.libraryh3lp.com/z2h5" target="_blank">simple to build</a> and if you have an existing FAQ outside of LibraryH3lp, we can help you import it. </div><div><br /></div><div>Want to see what others have done with the LibraryH3lp FAQ module? Check out our <a href="https://www.pinterest.com/libraryh3lp/super-neat-faq-customizations/" target="_blank">Pinterest board showcasing super neat FAQ customizations</a>. And let us know if you have a FAQ you'd like to see included in the Pinterest board.  We'd love to add it!</div><br /></p>

FAQ sites received an update this weekend.  This update brings the ability to customize the wording for everything that shows up for users ...