You may be surprised at what you can do with an API

<p><div class="p1">We enjoyed meeting many librarians at <a href="http://2016.code4lib.org/index.html" target="_blank">Code4Lib last week</a>! While LibraryH3lp of course has oodles of standard features available through our graphical management interfaces, we wanted to take a moment to open up the hood and illustrate some of the things we can offer to those interested in diving a bit deeper.<br /><span class="s1"><br /></span><span class="s1">The <a href="https://dev.libraryh3lp.com/rest-api.html" target="_blank">LibraryH3lp REST API</a> provides programmatic access to resources (like users, queues, chat box skins, code snippets, FAQs) included with your subscription or trial and makes it</span> easy to write and test custom scripts to manage your account. <br /><br />You can use your browser to access URLs and make use of pretty much any HTTP client in any programming language.  If you happen to dig Python, we have a ready-made <a href="https://github.com/libraryh3lp/libraryh3lp-sdk-python" target="_blank">SDK available under @libraryh3lp on GitHub</a>.<br /><br /></div><div class="p1"><span class="s1">But when there’s so much flexibility, sometimes it is hard to know where to start!  Here are some ideas to get you started…</span><br /><span class="s1"><br /></span></div><div class="p2"><h3><span class="s1">Account Management</span></h3></div><ul><li class="li3"><span class="s2"></span><span class="s1">Create a new user, automatically adding her to queues, conference rooms, canned message pools, and buddying her with colleagues. </span></li><li class="li3"><span class="s3"></span><span class="s1">Perform a search/replace operation across FAQs.</span></li><li class="li3"><span class="s3"></span><span class="s1">Bulk import questions and answers into a FAQ.</span></li><li class="li3"><span class="s1">Edit questions or templates in the console. Because consoles rock.</span></li></ul><div class="p4"><span class="s1"><b></b></span><br /></div><div class="p2"><h3><span class="s1">Chat</span></h3></div><ul><li>Display staff chat status as an in/out board. </li><li>Count the number of active chats and the number of operators currently staffing chat.</li><li>Receive reports when too few operators are staffing.</li><li>See if chat is online and, if not, why not. </li><li>Somebody forgot to log out.  Opt that operator out of staffing so guests don't think you're available.</li><li>Update staffing assignments on a schedule.</li><li>Create a chat bot to answer basic guest questions.</li></ul><div><br /></div><div class="p2"><h3><span class="s1">Metadata/Statistics</span></h3></div><ul><li class="li3"><span class="s2"></span><span class="s1"><b> </b>Forward all of yesterday's chats to your inbox.</span></li><li class="li3"><span class="s3"></span><span class="s1"> Get a summary of last week's activity. </span></li><li class="li3"><span class="s3"></span><span class="s1"> Delete last month’s transcripts. </span></li><li class="li3"><span class="s3"></span><span class="s1"> Download chat transcripts for import into Excel.</span></li><li class="li3"><span class="s3"></span><span class="s1"> Download a record of FAQ views and searches.</span></li></ul><div class="p5"><span class="s1"></span><br /></div><div class="p2"><h3><span class="s1">3mail</span></h3></div><div class="p1"><span class="s1"> </span></div><ul><li class="li3"><span class="s2"></span><span class="s1"><b> </b>Poll 3mail for new messages and send notifications via chat or email.</span></li></ul><div><div class="p1"></div></div></p>

We enjoyed meeting many librarians at Code4Lib last week! While LibraryH3lp of course has oodles of standard features available through our graphical management interfaces, we wanted to take a moment to open up the hood and illustrate some of the thi…