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Send File for Patrons and Librarians

thumbnailA couple of days ago, a "send file" option began appearing for operators who follow the chat management link at the start of a chat or IM. Today, this option was put into the patron's widget (it's the little folder/arrow icon in the widget). When a…

Plugin for Pidgin

thumbnailToday we're releasing the first version of our LibraryH3lp plugin for Pidgin (Windows version). It has the following features:Displays the full roll-back of a chat to the recipient of a transfer.Repeats an incoming chat alert noise at a configurable…

Hierarchy

thumbnailIt's not always immediately clear to new users why we make the distinction between "admin" and "user" accounts on the LibraryH3lp system. The short answer is that, with regard to issues of security and patron privacy, we need to be able to answer th…

Transfers without Transcript Storage

thumbnailNot quite a month ago, we released transfers and transcripts simultaneously. Transfers let your librarians send a chat or an IM (from a gateway) to another librarian or to another queue on your system. This gives patrons another way to become conne…

E-Mail Transcripts

thumbnailBoth patrons and librarians now have the ability to e-mail chat transcripts to any e-mail address they specify. For the patrons, there is a new "mail" icon right inside the widget. For librarians, there is a link in the web interface. Operators can…

Improved Follow-Me Widget

thumbnailA couple of weeks ago, we quietly released some improvements to the "follow-me" widget. The main improvement is that the patron no longer has to click on a link inside the chat window in order to initiate the "follow-me" behavior. Now, the follow-m…

New controls for your patrons

thumbnailWe have two new features that are really for patrons. The first is a control to play a sound when the librarian sends a new message. We're hoping this will help usability and accessibility. If you and the patron are off working in separate windows …

Son of Configurator

thumbnailWhere the Configurator lets you customize and generate HTML for a single chat widget, the Servinator (you try coming up with names for all this stuff):https://libraryh3lp.com/servinatoris a tool to help you design your overall chat service. You can …

Enter the Configurator

thumbnailThis weekend we put together a new WYSIWYG widget editor. (It got me out of doing yardwork.) Now you can customize every little detail of your widget's appearance interactively online and save your settings on our server. The widget isn't actually…

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