Completely revamped webclient - Now in Beta!

Recently we helped you freshen up the look and feel of your virtual service with a chat widget makeover. Now its time for us to follow our own advice. Today, we are excited to announce the beta release of a completely revamped webclient for staff!

Beta webclient. One chat in main chat workspace and two pinned in sidebar. New chat flagged in contacts list on left.

Give it a spin!

• Main US server
• Canadian server
• European server
• Singapore server

Summary of features

The revamped webclient has all the bells and whistles to which you are already accustomed in our
original webchat client as well as exciting new features (with more to come!) and a fresh look and feel. Here are some highlights:

• Customizable settings 
• Configurable sound notifications (oh yes, we did!)
• Chat font size controls
• Nicknames
• Avatars
• Desktop notifications in Chrome and Firefox (FF no longer requires a plugin)
• Improved workflow
• Large main area for your current chat
• Right sidebar to pin other chats you wish to keep visible
• Minimize inactive chats to hide from view
• New chats are clearly marked as such in contacts list
• New message indicators in contacts list, navigation menu, and page title
• Short, anonymous guest IDs by default (operator can re-name guests)
• Integrated profiles.  You can browse profile content even without an active chat.

The revamped webclient workflow aims to save chat operators time. The main, central workspace represents a single chat and the focus of your attention in that particular moment. Additional new chats arrive minimized, but with plenty of visual and audible notification, and are available for pinning with a single click. Your time and energy are spent on the guest rather than re-arranging your workspace and fiddling with overlapping chat windows. But the new layout goes beyond window arrangement: it imparts a sense of prioritization, supported and automated by the software.

Please give the new webclient a try and let us know how we can improve it! We'll fold your feedback into the final version.  Both the new and old clients will operate in parallel through the end of the year to allow ample time for transition and staff training.

And of course, with LibraryH3lp, you're not locked into staffing through a web browser.  XMPP-based chat clients like Pidgin and Adium continue to be excellent tools for staffing your VR service.