6 new FAQ features. You Asked. We Listened.

<p>Last month, we unveiled the <a href="http://libraryh3lp.blogspot.com/2013/08/faq-management-you-can-haz-unlimited.html" target="_blank">FAQ tab for the admin site</a> which provides advanced configuration and management functionality for your LibraryH3lp-powered knowledge bases. This week we've rolled out 6 new patron-facing features.<br /><br /><ul><li>Patrons can sort questions by # views, likes, dislikes, time last updated, or even alphabetically.  Read more below to find out how to include sort within your FAQ.</li><li>A FAQ site's e-mail integration can be either an e-mail address or a URL. The URL allows you to link any existing e-mail contact form you already provide for patrons.  The e-mail address hooks into our <a href="http://docs.libraryh3lp.com/faq-integrations" target="_blank">built-in, customizable e-mail contact form</a> which gathers patron information and e-mails you the patron's question. </li><li>The 'Chat with Us' link in the right sidebar disappears when your chat service is offline.</li><li>There is a new 'Contact Us' link at the bottom of each question page.</li><li>HTTPS support.</li><li>New theme! Flatly. <a href="http://ask.libraryh3lp.com/?theme=flatly" target="_blank">See it in the wild</a>.</li></ul><br />A big thank you to everyone who has provided feedback and comments about the FAQ module so far! The ideas for all these new features come directly from you - our user community.<br /><br /><h3>How to add question sorting to your FAQ</h3><div><br />In your browse.html template, add the following HTML just <i>above</i> the questions div element and then customize to suit.</div><code></code><br /><div><div><code><span style="font-size: x-small;"><div class="clearfix"></span></code></div><div><code><span style="font-size: x-small;">  <div class="span7"></span></code></div><div><code><span style="font-size: x-small;">    <div id="question-orderby" class="btn-group pull-right"></span></code></div><div><code><span style="font-size: x-small;">      <a class="btn btn-small dropdown-toggle" data-toggle="dropdown" href="#"></span></code></div><div><code><span style="font-size: x-small;">        re-order results</span></code></div><div><code><span style="font-size: x-small;">        <span class="caret"></span></span></code></div><div><code><span style="font-size: x-small;">      </a></span></code></div><div><code><span style="font-size: x-small;">      <ul class="dropdown-menu"></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="views" direction="desc">most views</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="views" direction="asc">fewest views</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li class="divider"></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="last-updated" direction="desc">recently updated</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li class="divider"></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="likes" direction="desc">most useful</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="dislikes" direction="desc">least useful</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li class="divider"></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="question" direction="asc">A to Z</a></li></span></code></div><div><code><span style="font-size: x-small;">        <li><a tabindex="-1" orderBy="question" direction="desc">Z to A</a></li></span></code></div><div><code><span style="font-size: x-small;">      </ul></span></code></div><div><code><span style="font-size: x-small;">    </div></span></code></div><div><code><span style="font-size: x-small;">  </div></span></code></div><div><code><span style="font-size: x-small;"></div></span></code><br /><br />Or if you prefer, <a href="mailto:support@libraryh3lp.com">e-mail support</a> and we'll make the necessary changes for you.</div></div><code></code></p>

Last month, we unveiled the FAQ tab for the admin site which provides advanced configuration and management functionality for your LibraryH3lp-powered knowledge bases. This week we've rolled out 6 new patron-facing features.Patrons can sort questions…

Library à la Carte Phoenix Edition source now available!

<p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQyWVwcq_TzV7op3bWXSJPPiWAxF-rUckAT6fmqNKNB9zRoUnkqOKN4wrkLlSaA6HZWgmOW3Ke6sKG4grujLZFDCisjPVErYBe3vs5vEPv0du76RfWUcRl6_2cmCSuyFlbgidwUwhFjwcB/s1600/phoenix-100-wide.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQyWVwcq_TzV7op3bWXSJPPiWAxF-rUckAT6fmqNKNB9zRoUnkqOKN4wrkLlSaA6HZWgmOW3Ke6sKG4grujLZFDCisjPVErYBe3vs5vEPv0du76RfWUcRl6_2cmCSuyFlbgidwUwhFjwcB/s200/phoenix-100-wide.png" width="136" /></a></div>Update: As of April 9, 2015 we have discontinued development of Library à la Carte Phoenix Edition.<br /><br />We've finalized our first round of updates to Library à la Carte and have <a href="https://github.com/nubgames/alacarte" target="">released the code under the AGPL license through GitHub</a>.  Phoenix Edition continues the great work by the Oregon State University Library & Press to provide an open source content management system specifically for libraries. It is free as in speech and free as in beer. <br /><br />Like <a href="http://docs.nubgames.com/subject-guide/9-FAQ-module" target="_blank">LibraryH3lp's FAQ module</a>, Phoenix Edition has a fresh look and feel thanks to <a href="http://twitter.github.io/bootstrap/" target="_blank">Bootstrap</a>. One of the key new features is scrolled guides/pages with affixed left sidebar for easy navigation. Interested in seeing it in action? Check out <a href="http://docs.nubgames.com/subject-guide/4-Chat-widgets-for-patrons" target="_blank">LibraryH3lp's documentation site in Phoenix Edition</a>.<br /><br />As <a href="http://libraryh3lp.blogspot.com/2013/06/library-la-carte-resurrected-open.html" target="_blank">announced previously</a>, Phoenix Edition runs Ruby on Rails 3. There are no database schema changes to simplify migration and we plan to maintain this release for a few years. There are a few remaining items to migrate before the release is considered complete. These include anything tutorial-related and searching/sorting of guides, page, and modules. We also plan to improve author workflows.<br /><br />Once the upgrade to Ruby on Rails 3 is complete, we will focus on Rails 4 for future releases and begin to introduce database schema changes. We'd like to introduce virtual hosting and access controls, which allows a single instance of Library à la Carte to serve up multiple independent sites.<br /><div><br /></div><div>Interested in contributing to Phoenix Edition? Send us your pull request!</div><div><br /></div><div>And finally if there is interest, we can offer a hosted version for those who would like to use Library à la Carte but can't host it themselves. Please <a href="mailto:support@libraryh3lp.com" target="_blank">contact us</a> if you are interested.</div></p>

Update: As of April 9, 2015 we have discontinued development of Library à la Carte Phoenix Edition.We've finalized our first round of updates to Library à la Carte and have released the code under the AGPL license through GitHub.  Phoenix Edition con…