6 new FAQ features. You Asked. We Listened.

Last month, we unveiled the FAQ tab for the admin site which provides advanced configuration and management functionality for your LibraryH3lp-powered knowledge bases. This week we've rolled out 6 new patron-facing features.

• Patrons can sort questions by # views, likes, dislikes, time last updated, or even alphabetically.  Read more below to find out how to include sort within your FAQ.
• A FAQ site's e-mail integration can be either an e-mail address or a URL. The URL allows you to link any existing e-mail contact form you already provide for patrons.  The e-mail address hooks into our built-in, customizable e-mail contact form which gathers patron information and e-mails you the patron's question. 
• The 'Chat with Us' link in the right sidebar disappears when your chat service is offline.
• There is a new 'Contact Us' link at the bottom of each question page.
• HTTPS support.
• New theme! Flatly. See it in the wild.

A big thank you to everyone who has provided feedback and comments about the FAQ module so far! The ideas for all these new features come directly from you - our user community.

How to add question sorting to your FAQ

In your browse.html template, add the following HTML just above the questions div element and then customize to suit.

<div class="clearfix">

  <div class="span7">

    <div id="question-orderby" class="btn-group pull-right">

      <a class="btn btn-small dropdown-toggle" data-toggle="dropdown" href="#">

        re-order results

        <span class="caret"></span>

      </a>

      <ul class="dropdown-menu">

        <li><a tabindex="-1" orderBy="views" direction="desc">most views</a></li>

        <li><a tabindex="-1" orderBy="views" direction="asc">fewest views</a></li>

        <li class="divider"></li>

        <li><a tabindex="-1" orderBy="last-updated" direction="desc">recently updated</a></li>

        <li class="divider"></li>

        <li><a tabindex="-1" orderBy="likes" direction="desc">most useful</a></li>

        <li><a tabindex="-1" orderBy="dislikes" direction="desc">least useful</a></li>

        <li class="divider"></li>

        <li><a tabindex="-1" orderBy="question" direction="asc">A to Z</a></li>

        <li><a tabindex="-1" orderBy="question" direction="desc">Z to A</a></li>

      </ul>

    </div>

  </div>

</div>

Or if you prefer, e-mail support and we'll make the necessary changes for you.